At Camera Fix, we handle everything from lens recalibrations to complex camera repairs — across a range of brands and models. Over time, one of the biggest challenges wasn’t fixing the gear — it was keeping track of all the jobs, quotes, and communications that go with it.
That’s where MeMate has made a real difference.
Since bringing it into our workshop, we’ve completely streamlined how we run the business — from first inquiry to final invoice.
Here’s how we use it every day.
Tracking Repairs — No More Guesswork
Every repair job gets entered into MeMate as a dedicated work order. That means:
- We know exactly what’s come in, when, and what’s been done
- Staff can check job status in seconds
- All updates and notes stay attached to the job
- We keep a full work history on each camera or lens we’ve worked on
No more paper tickets. No more searching through inboxes or spreadsheets.
Quoting — Fast and Accurate
Quoting used to be a slow back-and-forth process. Now, we build quotes right inside MeMate.
- Pre-loaded templates for common repair types
- Optional add-ons for complex jobs
- Instant PDF generation and email send
- Customers can accept with one click
It’s quick, professional, and helps us get approvals faster — especially for time-sensitive work.
Customer Communication — All in One Spot
Whether it’s a quote request, update, or final pickup notice — we keep all customer comms inside the system.
- No lost emails
- Staff can see the full message history
- Attachments (like photos, receipts, or manuals) get saved to the job
Even if someone’s away, we can pick up right where they left off.
Long-Term Service Records
For professional photographers, studios, and repeat customers — having access to their service history is huge.
We can quickly tell:
- What’s been repaired
- When it was last serviced
- Which parts were replaced
- Warranty timelines and serial numbers
That builds trust — and helps us deliver better service over time.
Why We Chose MeMate
We looked at a few tools before landing on MeMate. What stood out was that it wasn’t just another ticketing app — it was a proper business system, built for real-world service businesses like ours.
Everything we need is in one place:
- Quotes
- Jobs
- Notes
- Customer history
- Staff assignments
- Invoicing
- And even task scheduling
We’re not switching between five platforms anymore — or relying on memory.
Camera Fix has always focused on precision — and now our systems reflect that too.
If you run a repair or service business and need a better way to stay on top of everything, we highly recommend checking out memate.com.au.
It’s made our workday easier — and our customer experience even better.
