1. Definitions and Application of Terms

1.1 These terms apply to the Customer’s goods (“the Goods”) and the CameraFix services (“the Services”) specified in the Goods Received Form issued by CameraFix to the Customer.

1.2 They apply in addition to any other relevant terms which CameraFix may notify to the Customer in writing (“Other Relevant Terms”), including the CameraFix Warranty where goods are repaired under that warranty. In the event of conflict between these terms and the Other Relevant Terms, the Other Relevant Terms will prevail.

2. Timing of Repairs

2.1 CameraFix will use its best endeavours to perform the Services within the following estimated timeframes:

• Assessment: 2–3 weeks
• Repairs: 3–4 weeks (once quote is approved and payment received)
• Parts delivery: 2–12 weeks (dependent on availability)

2.2 These timeframes are estimates only. CameraFix will not be liable to the Customer for failure to meet them, except
as otherwise required by law.

3. Payment

3.1 Subject to the Customer’s entitlements under the Australian Consumer Law (ACL) or the applicable manufacturer’s Australian Warranty, all Services — including spare parts and materials — will be charged at CameraFix’s current rates (inclusive of GST). Additional charges, including estimation rejection fees and freight costs, may also apply.

3.2 All amounts payable by the Customer must be paid in full prior to CameraFix ordering any parts or commencing repair work. CameraFix will not proceed with any repair until payment has been received and cleared. Goods will not be returned to the Customer until all outstanding amounts have been paid. Account holders must pay within 30 days from the date of invoice.

3.3 Assessment Fee: An assessment fee of $97.50 (inc. GST) is payable before any assessment work commences. This fee is non-refundable and does not guarantee a repair will be performed. The assessment is carried out to determine part availability, cost of parts, and/or the labour involved based on the reported fault. It does not include checking each component of the camera against factory standards or testing functions beyond the reported fault. Upon approval of the repair quote, the $97.50 assessment fee will be deducted from the final invoice. The minimum cost for most repairs
is $275.00 (inc. GST), which includes the assessment fee.

3.4 In some cases, the repair quote provided may not include all repairs required for the unit to function correctly. Additional faults may only become apparent once the initial issue has been addressed. CameraFix will notify the Customer of any additional costs before proceeding.

3.5 A surcharge may apply for payments made by Visa, Mastercard, or AMEX.

4. Transportation of Goods

4.1 The Customer is responsible for arranging delivery of the Goods to CameraFix and bears all risk for the Goods until they are received by CameraFix. CameraFix accepts no responsibility for anything that may happen to the Goods in transit to CameraFix.

4.2 Upon completion of the Services, CameraFix will arrange return of the Goods to the Customer. Return delivery is available at a fee of $48.13 (inc. GST), which includes express postage, signature on delivery, insurance, and handling. If there is any material damage to the Goods during return transit, the carrier bears responsibility for that damage. Where the Customer elects to collect the Goods in person, CameraFix has no responsibility for return delivery.

5. Pre-Paid Parts

5.1 Where the Customer has paid for parts that are subsequently found to be faulty upon arrival or unavailable from the supplier, CameraFix will notify the Customer promptly. The Customer may elect to:

(a) receive a full refund for the cost of the affected parts; or
(b) request CameraFix to source a suitable substitute part, subject to availability and any price difference.

5.2 CameraFix will not be liable for any loss, delay, or consequential cost arising from parts being unavailable or faulty
beyond the refund or substitution options set out in clause 5.1.

6. Warranty

6.1 CameraFix warrants that any repairs performed will restore the Goods to compliance with the manufacturer’s specifications. This warranty does not apply to any defective aspect of the Goods which the Customer has not asked CameraFix to repair, or which is attributable to normal wear and tear.

6.2 The warranty in clause 6.1 expires 90 days from the date of invoice. Service parts and pre-owned items carry a 90-day return-to-base hardware warranty unless otherwise stated in writing.

6.3 The Customer’s sole and exclusive remedy under the warranty in clause 6.1 is the right to require CameraFix to reperform the relevant Services where a problem arises within the 90-day warranty period. The Customer is responsible for returning the Goods to CameraFix within a reasonable time of the issue arising.

6.4 Units Older Than 20 Years — No Warranty: CameraFix does not provide any warranty for units that are 20 or more years old from the date of manufacture. By submitting such a unit for repair, the Customer acknowledges and accepts that:

(a) repair of the specific reported fault does not guarantee overall unit functionality;
(b) other components may fail during or after repair due to the age, wear, or inherent fragility of the unit;
(c) CameraFix’s liability is limited solely to the specific repair performed; and
(d) the Customer assumes all risk for any pre-existing or latent faults that emerge during or following the repair.

6.5 Physical damage, sand, mud, or liquid ingress of any nature may void all express warranties.

6.6 No warranty is provided in the following circumstances:

(a) Water damage: no warranty is provided for water-damaged equipment.
(b) Battery/acid corrosion: no warranty is provided for equipment damaged by battery or acid corrosion.
(c) Fungus cleaning: no warranty is offered for fungus cleaning, as environmental conditions may cause regrowth.

7. Waterproof Cameras

7.1 Waterproof cameras require a separate assessment and are subject to a separate quote. Standard assessment fees and repair pricing do not apply. CameraFix will provide a specific assessment quote upon receipt of the unit.

7.2 Waterproof camera assessments and repairs are governed by these terms except where expressly stated otherwise in the separate quote.

8. Service Estimate for Cost of Repairs

8.1 All Service Estimation letters will document the cost of repairs and will be communicated to the Customer via mail, fax, email, or SMS.

8.2 Where no response is received from the Customer, CameraFix will send a reminder after 72 hours of the first Service Estimation letter. The Customer will have a further 48 hours to respond.

8.3 If there is no response after the 48-hour period in clause 8.2, the Goods will be returned to the Customer and an estimation rejection fee of $45.00 (plus GST) will be charged.

8.4 If CameraFix is unable to contact the Customer by any means (phone, mail, fax, email, or SMS), the Goods will be treated as “Uncollected Goods” under clause 9.

9. Disposal of Uncollected Goods

9.1 This clause applies where the Customer fails to collect the Goods after completion of the Services and CameraFix has been unable to arrange return under clause 4.2. The Customer agrees that CameraFix may dispose of the Goods in accordance with this clause.

9.2 30 days after the date of invoice or completion of Services (whichever is later), CameraFix will send an email reminder to the Customer.

9.3 A storage and administration fee of $25.00 per day will apply commencing 30 days after the date of invoice.

9.4 If, 90 days after the date of invoice, the Customer has not collected the Goods or requested return delivery (at a fee of $48.13 plus GST), CameraFix may dispose of the Goods by such means as it considers appropriate, including private sale, auction, gift, or destruction. Proceeds will be applied in the following order:

(a) amounts owed in relation to the Services;
(b) unpaid storage and administration fees under clause 9.3;
(c) any other amounts owed by the Customer to CameraFix; and
(d) as a donation to a registered charity of CameraFix’s choosing.

9.5 If the proceeds of sale are insufficient to cover the amounts in clause 9.4(a)–(c), CameraFix reserves the right to recover the shortfall from the Customer.

10. Liability

Apart from the liabilities accepted by CameraFix in clauses 4.2 and 6.3, CameraFix expressly excludes all liability to the Customer in relation to the Services, the Goods, and anything done or not done by CameraFix in accordance with these terms. This exclusion includes, but is not limited to, liability in negligence and liability for indirect, special, or consequential loss (including loss of film or picture card, loss of or defective images, loss of audio data, wasted expenditure, loss of income or business opportunities, and loss of employment).